faq
Everything you need to know about Isle & Earth
Orders & Shipping
How long does shipping take?
Orders are typically processed within 2–5 business days. Once dispatched, delivery usually takes 5–8 business days depending on your location.
Delivery times are estimates and may vary due to carrier delays or seasonal demand.
Do you ship internationally?
Yes, we currently ship to the United States, Europe, Canada, Australia, and New Zealand.
Availability may vary depending on destination and shipping conditions.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive an email containing your tracking details so you can follow your delivery.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your address. Please contact us as soon as possible.
Returns & Refunds
Can I return my order?
Due to hygiene reasons, we only accept returns for items that arrive damaged, defective, or incorrect.
Opened or used products cannot be returned.
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery with your order number and clear photos of the item received.
Our team will review your request and assist you with a replacement or refund where applicable.
How long do refunds take?
Approved refunds are processed within 5–10 business days. Processing times may vary depending on your payment provider.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your address. Please contact us as soon as possible.
Products & Ingredients
Are your products suitable for all skin types?
Our products are designed with a focus on balance and simplicity, making them suitable for a wide range of skin types.
We always recommend reviewing individual product details before use.
Are your products cruelty-free?
Isle & Earth is committed to thoughtful and conscious beauty practices. Our formulations are carefully selected with modern skincare values in mind.
Do you provide ingredient lists?
Yes. Ingredient information is available on product pages and packaging where applicable.
We encourage customers with sensitivities or allergies to review ingredients before use.
Are your products safe to use daily?
Our products are designed for everyday skincare routines when used as directed.
If irritation occurs, discontinue use immediately.
Payments & Orders
What payment methods do you accept?
We accept major credit and debit cards, securely processed through Stripe and other trusted payment providers.
Is my payment information secure?
Yes. All transactions are encrypted and securely processed. We do not store your payment details.
Support
How can I contact Isle & Earth?
You can reach our support team via our Contact page or by emailing us directly.
Email: support@isleearth.com
How quickly do you respond to inquiries?
We typically respond within 24–48 business hours.
Still Need Help?
If you cannot find the answer you are looking for, our team is always here to assist you.
We aim to provide a calm, supportive, and seamless customer experience.