Last Updated: May 2026

At Isle & Earth, each order is carefully prepared with attention to quality and detail. Due to the nature of skincare and cosmetic products, we maintain a strict hygiene policy to ensure safety for all customers.

Eligibility for Returns

We only accept returns for items that are:

• Damaged during transit
• Faulty or incorrect upon arrival

For hygiene and safety reasons, we cannot accept returns on opened or used cosmetic products.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the damaged item
• A short description of the issue

Our support team will review your request and respond within 7 business days.

Return Process

Once your request is approved, we will provide instructions on how to proceed with the return or replacement.

Depending on the situation, we may offer:

• A replacement product
• A refund
• Store credit

Return Address

If a physical return is required, we will provide the correct return shipping address and instructions via email after approval.

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days after inspection.

Please note that processing times may vary depending on your bank or payment provider.

Important Notes

• Returned items must be unused and in original condition (if applicable)
• We reserve the right to refuse returns that do not meet eligibility criteria
• Shipping costs are non-refundable unless the item was damaged or incorrect

Contact Us

If you have any questions or concerns, please contact our support team:

Email: support@isleearth.com

We are here to help and ensure you have a smooth experience with Isle & Earth.